Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Welcome to the FAQ section of Considered Store. We've compiled a list of commonly asked questions to provide you with quick and helpful answers. If you don't find the information you're looking for, please feel free to contact us for further assistance.

Orders and Delivery

1. How can I track my order? When we fulfill your order, we will send you an email with the tracking information enclosed. You can track your order by clicking on this link which you can use to monitor the delivery status, arrange for redelivery or leave in a safe space.

2. What are your delivery options? We work with Royal Mail Tracked 24 & 48 hour delivery services to give you fast tracked shipping to your home. Shipping costs and delivery times will vary based on your location and the products you've chosen alongside the time of your order. We will aim to dispatch all orders on the same day if ordered by 2pm GMT. You can review our detailed Shipping and Delivery page for more information.

Returns and Refunds

4. What is your return policy? We have a hassle-free 30-day return policy. If you're not satisfied with your purchase, you can return the item within 30 days of delivery for a full refund. Please review our Return Policy for complete instructions. Please note, we can only offer exchanges or credit notes on sale/reduced price items.

5. How long does it take to process a refund? Refunds are typically processed within 2-4 business days after we receive the returned item. The exact time may vary depending on your payment method.

6. Can I exchange a product for a different item? We will be happy to offer an exchange or credit note for your item.

Product Information

7. Are your products eco-friendly and sustainable? Yes, all our products are ethically sourced and designed with sustainability in mind. We strive to use the highest environmentally friendly materials and production processes wherever possible and have a strong sourcing policy in place to ensure that all products fit our ethos. 

8. How can I find specific products on your website? You can use our search bar to find products by keywords, browse our categories, or use filters to narrow down your search. If you have trouble, feel free to contact us for assistance.

9. Can I request custom or personalized items? Please feel free to reach out to use at for any personalisation requests. We offer bespoke rug sizing on request.

Account and Security

10. How do you protect my personal information? We take your privacy and security seriously. Please refer to our Privacy Policy for detailed information on how we protect and use your personal data.

If you have any other questions or need assistance not covered in our FAQs, don't hesitate to contact us. Our customer support team is here to help you.

Contact Us

Phone: +44 7522094054


Address: 1 Stratton Road, Princes Risborough, Buckinghamshire, HP27 9BH, UK